Why were employees not informed of changes to UAF’s agreement with Premera Blue Cross? It was an unpleasant surprise to find out that physical therapy, if deemed “maintenance,” is no longer covered, and our chiropractic benefits now require a physical exam and pre-authorization of all appointments!
Premera’s “agreement” with the university hasn’t changed in this regard. Premera implemented a new prior authorization process through a company called EviCore for its fully insured lines of business. This does not apply to the University of Alaska’s plan. However, health care providers are posting notices and having all their patients go through this, even though it doesn’t apply to all their patients. We’ve asked Premera to follow up with the providers to let them know it’s not applicable to all their patients, and they should contact Premera to find out if it applies to a patient or not.
— Erika Van Flein, director of benefits, UA system